The value is missing” error can also happen when you want to use iTunes to do other things such as backing up or restoring your iPhone/iPad/iPod, updating iOS, and more. Indeed, the “iTunes could not connect to this iPhone. The value is missing” is shown in front of you. The following picture is about how “iTunes could not connect to this iPhone. Please help me rectify the situation so that I can unlock my phone and restore the data to the iPhone. You may encounter the iPhone disabled value is missing issue as follows: My iPhone was disabled and even though I have been trying to troubleshoot it by connecting it to iTunes, a message “iTunes could not connect to this iPhone. However, the process might not be as smooth as expected.
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